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EMS OPERATIONS
 
    
    
 
 

    

Grant Medical Center has a dedicated EMS Coordinator that serves as the liaison

to Emergency Medical Services and medical transportation organizations.

With other LifeLink staff primarily dedicated to Outreach Education and EMS Education,

the hospital's EMS Coordinator focuses primarily on the clinical and operational needs of EMS.

         
 
 
    
    
Customer Service
Grant has a long history of working closely with EMS. All of us at Grant work hard to support  and provide resources for those that serve so many; our everyday heroes.
 
We actively solicit feedback and are open to suggestions for improving our service to EMS and partnering with EMS on common issues and critical patient pathways. Whether you're experience with Grant exceeds or fails to meet your expectations, we want to know about it.
 
Compliments, complaints, suggestions and other comments may be provided to the EMS Coordinator using this EMS Coordinator Request form. The completed form may be placed into the EMS Coordinator mailbox in the ED Squad Room, faxed to 614 | 566-8906 or emailed as an attachment to mhuckaby (at) ohiohealth (dot) com. If you have an urgent need, please call the EMS Coordinator directly at 614 | 566-9111 Option 3.
 
 
Equipment Return
The large  volume of EMS equipment coming in to the hospital can make returning equipment to the owner organizations challenging at times. However, our Emergency Department strives to clean and return equipment as quickly and accurately as possible.
 
To help us, EMS agencies should be clearly and permanently label all equipment with the agency's full name, address and phone number whenever possible; there may be multiple townships or EMS organizations with the same name or abbreviation. Without clearly marked labeling, we may not be able to return equipment to the owner.
 
Equipment belonging to EMS agencies inside the Franklin County I-270 Loop are placed into the EMS equipment room at the top of the ambulance entrance ramp. EMS agencies should frequently check and retrieve their equipment from this room. Equipment belonging to EMS organizations outside the Franklin County I-270 Loop will be returned to the agency via our contracted shipping service typically within 3-5 days. Inquiries regarding EMS equipment may be made to the EMS Coordinator.
 
 
EMS Medical Records
aka EMS Patient Care Reports
As health care professionals, EMTs and Paramedics are aware of accurate patient documentation's importance. An EMS Patient Care Report:
  • Provides a comprehensive picture of your patient's condition before arrival
  • Tells hospital caregivers what EMS care was provided
  • Is reviewed by the physician and specialists caring for your patient
  • Helps improve patient outcomes
  • Helps decrease clinical errors and patient safety events
  • Helps determine the best course of care for your patient
  • Provides information required for CQI
  • Is required by organ and tissue teams to determine the viability of recovery
  • Is required for Medical Examiner cases
  • Is required for some patient registries and hospital clinical certifications, including Trauma Center designation, STEMI Registry, etc
The Ohio Division of EMS issued a statement regarding EMS run sheets that stated:
 
"It is the strong opinion of the EMS Board that a run report should be left at the receiving facility as soon as possible after the patient's care has been completed and successfully transferred to the receiving staff... If the EMT is unable to leave a complete run report, then they should leave an abbreviated version at the bedside, in a format determined by the local Medical Director, with all of the information they have available at that time. This should include, but is not limited to:
  • Patient's full name
  • Age
  • Chief complaint
  • History of the present illness/Mechanism of injury
  • Past medical history
  • Medications
  • Allergies
  • Vital signs with documented times (include additional vital signs and vital signs just prior to transfer with additional vital signs only if the patient became unstable enroute)
  • Prehospital assessment and Interventions along with the timing of any medication or intervention and the patient's response to such interventions (ie. adenosine given with no change in cardiac rhythm)
Note: The abbreviated version of the run report does not take place of a complete run report."
The transporting crew should leave a copy of the Patient Care Report or abbreviated report with the patient's bedside (primary) nurse. If the patient has already been moved or the nurse is not available, the report may be placed into the locked EMS report box in the hallway across from the EMS Squad Room. Final versions of Patient Care Reports should be faxed to the ED within the same shift. Contact the EMS Coordinator for the ED fax number.
 
The Columbus Division of Fire maintains a printer in grant's EMS Squad Room that township and other EMS agencies may use to print their Patient Care Reports. Wireless use of the printer must be coordinated through the Columbus Division of Fire, EMS QA Coordinator. A USB cable is also connected for use. If the printer needs toner or paper, please advise the EMS Coordinator or ED Charge Nurse. If the printer needs to be serviced, contact your EMS Officer.
 
Click here for the HP LaserJet P2015dn Printer Driver
 
 
EMS Score Card
EMS Patient Quality Indicators and Data Points
Grant Medical Center is absolutely committed to providing the best possible patient care and customer service experience for your patients. In an effort to openly share information, we have created an EMS Score Card. Our clinical service lines have included selected quality indicators and data points relating to our EMS patients. We will post this information in our EMS Squad Room and provide it to area EMS Coordinators monthly. Click below to open and view an EMS Score Card.
 
2011 December
2011 November
 
 
Medical Direction
As a department of Grant Medical Center, LifeLink has access to multiple resources, including experienced Medical Directors.
 
Click here for more information about EMS Medical Direction
 
 
Patient Follow-up Information and Clinical Excellence
Clinical Information Requests for Prehospital Performance Improvement
 
To improve outcomes, EMS must continually assess and manage it's processes, systems and organization. The Ohio Division of EMS requires that EMS organizations have a working quality assurance (QA) process designed to improve the quality of patient care provided. Patient outcome information is essential to an effective QA process.
 
Grant's EMS Coordinator conducts patient follow-ups and provides outcome information to EMS. Any EMS provider involved in the care of a patient, an EMS Officer (Supervisor), or the system's Medical Director may request follow-up information using this EMS Coordinator Request form. The completed form may be placed into the EMS Coordinator mailbox in the Squad Room, faxed to the EMS Coordinator at 614 | 566-8906 or emailed as an attachment to mhuckaby (at) ohiohealth (dot) com.
 
Follow-up information requests for patients transported to other Central Ohio OhioHealth hospitals should be directed to:
 
Riverside Methodist Hospital
Danny Marcum, EMS Coordinator
dmarcum3 (at) ohiohealth (dot) com
 
Doctors Hospital-West
Shelley Baker, ED Manager
sbaker4 (at) ohiohealth (dot) com
 
Grady Memorial Hospital
Kim Thompson, ED Manager
kthomps4 (at) ohiohealth (dot) com
 
Dublin Methodist Hospital
JoAnn Grumbling, ED Manager
jgrumbli (at) ohiohealth (dot) com
 
Once compiled, patient follow-up information will be sent to the EMS (Performance Improvement) Coordinator and the requestor via OhioHealth's Secure Message Center. You will receive an email message in your Inbox notifying you that you have a secure email message waiting in the Secure Message Center. The first time you receive a secure email message, you are asked to register. Registration is a one-time, quick and easy process:
  • Click the Secure Message Center link in the email message you received. If your email program does not support active links, copy the link in the email message and paste it into your web browser's address bar. Hit Enter to go to the Secure Message Center. The Registration page should then display with your email address already filled in.
  • On the registration page, enter a password that complies with the password rules shown.
  • Re-enter your password.
  • Enter a password reminder phrase that will help you remember your password.
  • Click Submit Password.
  • The Secure Message Center opens and displays your email message(s). When viewing a message, you can also reply to the sender or forward the message as you would in other email systems.
For your convenience a link to the Secure Message Center is available from any page of our web site in the left-hand column under Contact Us.
 
 
Regional Guidelines | Central Ohio Trauma System
Information taken from COTS web site
 
The Central Ohio Trauma System (COTS) mission is to save and improve lives through the coordination of trauma and emergency healthcare resources.  COTS supports prevention, education, data collection and research initiatives.  COTS’ purpose is to serve as the forum for addressing issues affecting the delivery of trauma/emergency healthcare services and injury prevention in central Ohio.
 
Grant's EMS Coordinator is a member of the COTS Prehospital Committee, a multidisciplinary group of representatives from a variety of public safety, healthcare and other organizations working together to address issues related to trauma, emergency services, and healthcare disaster preparedness in Central Ohio. Initiatives include development of regional guidelines for hospital diversion, EMS personnel exposure, family violence, process improvement and other issues.
 
Click here for COTS Regional Guidelines, Resource Guides and White Papers including, but not limited to, the following:
  • Concealed Carry
  • Hospital Diversion/Emergency Patient Transport Plan (EPTP)
  • Exposure Guidelines for EMS
  • Family Violence Screening Protocols
  • Newborn Safe Haven
  • Patient Calls to EMS to Transport Patients From One Hospital to Another
  • Pre-Hospital Therapeutic Hypothermia
  • Pre-Hospital Trauma Triage Guidelines
  • Regional Level I and II Trauma Alert Criteria
Click here for the EMS Guide to Franklin County Hospitals' Emergency Care Resources
"This Guide is intended to assist Central Ohio EMS in the appropriate triage and destination decisions for their patients based on primary medical or surgical issue. It is intended to assist EMS in getting the right patient to the right hospital in the right amount of time the first time in order to minimize discomfort, expense, risk and time associated with hospital-to-hospital transfers."
 
 
Squad Room
A dedicated EMS Squad Room is located just inside our ED adjacent to the ambulance entrance. In it we stock a variety of snacks and cold/hot drinks. Class announcements and other information that may be important to EMS, are posted on a bulletin board inside the room. A separate bulletin board is available where EMS may post personal notices or those from their department. A television for local news and weather is available.
 
The Columbus Division of Fire maintains a printer that township and other EMS agencies may use to print their Patient Care Reports. Wireless use of the printer must be coordinated through the Columbus Division of Fire, EMS QA Coordinator. A USB cable is also connected for use. If the printer needs toner or paper, please advise the EMS Coordinator or ED Charge Nurse. If the printer needs to be serviced, contact MED3000 as directed on the front of the printer.
 
Click here for the HP LaserJet P2015dn Printer Driver
 
 
Ambulance Access and Parking
On some days we have 60-80 ambulances transport to and from our campus. Because of this high traffic volume, parking may be limited at times. To help ensure patients being transported to the ED have immediate access, the following guidelines have been developed.
 
Ambulances Transporting a Patient to the Emergency Department:
All parking in the ambulance bays and ED ramp is restricted to incoming ambulances transporting patients to the Emergency Department. This restricted area is identified by signage.
 
 
Ambulances Not Transporting a Patient to the Emergency Department:
Click the icons on the interactive map below for additional information
 
Short-term parking, up to a maximum of 45 minutes, is available in the left-hand traffic lane of the Grant Heart and Surgical Center for all ambulances that are not transporting a patient to an ED bed (e.g. direct admits to floors, discharges from floors or ED, clinic visits, etc).
 
The ambulance crew should check-in with the valet attendant and if asked, provide a phone number (e.g. dispatch center, cell phone, etc); for use in an emergency. Crews expecting to be longer than 45 minutes should use other designated parking areas, including:
  • Ambulance-only parking in front of 340 E Town St;
  • Loading zone in front of  323 E Town St, Grant Bone and Joint Center;
  • Loading zone at 141 S 6th St, Blue Garage (Across from Heart and Surgical Center);
  • Loading zone at 285 E State St, Wilkins Building (Across from ED entrance);
  • Ambulance-only parking on State St adjacent to the hospital main entrance;
  • Ambulance-only parking in the northwest corner of the hospital valet lot on State St (Ask valet attendant at main hospital entrance to open gate to lot)
Wheelchair Vans, Ambulettes, Etc:
May actively load/unload at Main Entrance or the Heart and Surgical Center entrance. No extended stopping/parking is available in this area. Wheelchairs vans, ambulettes, etc should not use designated ambulance parking areas or the ED circle driveway.
 
Organ and Tissue Procurement Teams:
May unload equipment at the ED, but then should move vehicle to any on-campus hospital garage. To exit for free, contact attendant via call box in the exit lane.
 
Police, Sheriff, Highway Patrol:
May use street parking or park in any on-campus garage. To exit for free, contact attendant via call box in the exit lane.
    
    
 

 
 
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ADDITIONAL INFORMATION

 
 

 

 

For more information about EMS Operations, call (614) 566-9111 Option 3
    
or send e-mail to:  ems (at) ohiohealth (dot) com
       
  
 
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